FAQ

Shipping

Where do you ship?
We currently ship across Canada and internationally. Shipping rates and delivery times are calculated at checkout.

How long does delivery take?
Orders are processed within 2–5 business days. Delivery typically takes 5–10 business days depending on your location.

Pre-order

Is this a pre-order item?
Yes. The Essential Bag is currently available for pre-order. This allows us to produce thoughtfully and avoid overproduction.

When will I receive my order?
Estimated timelines are provided at checkout. You will receive updates throughout the production and delivery process.

Product

Is this only a diaper bag?
No. The Essential Bag is designed to evolve with your lifestyle — from parenthood to work, travel, and everyday life.

Is it suitable for both parents?
Yes. The design is intentionally neutral, elegant, and functional for both mothers and fathers.

What makes this bag different?
A refined aesthetic combined with a modular interior system that adapts to your needs — without compromising style.

Returns

Do you accept returns?
Yes, within 14 days of delivery. Items must be unused and in their original condition.

How do I request a return?
Please contact us at [your email] with your order number.

Are return shipping fees covered?
Return shipping costs are the responsibility of the customer unless the item is defective.